Set up your phone assistant

Tell us about your business. Nothing is set up until you've checked it, and your line answers the public only after you've tried it and confirmed it's ready. If you'd like the Solanova Team to review your setup first, you can ask for that when you accept the terms.

Your business
Your assistant says this name in the first words of every call.
Only if your name is easy to say wrong. Type it the way it sounds, for example MITT-rah-speck. Letters A to Z, spaces, hyphens and apostrophes only. The Solanova Team checks it before your line goes live. Emails, records and your portal keep your name as written.
For your account only. Your assistant never tells callers this.
We set this from your address. Choose it only if your state has more than one time zone.
For example: Monday to Friday, 8am to 5pm.
The account owner
The Solanova Team can reach the person who owns this account here. It is never given to callers.
Your industry
Some businesses get standard safety wording for the calls they take.

If you chose Home Services:

Adds about 4 seconds to every call, which counts toward your minutes.
When a caller says their boiler, water heater or furnace is leaking water, with no gas smell, alarm, smoke, sparking, water near electrics, or anyone unwell:

Either way, a gas smell, an alarm, smoke, sparking, water near electrics or anyone unwell is treated as danger and gets the 911 line, and we don't end a call just because something's leaking.

What you do
Be general. You'll list specific services next.
One per line.
For example: 32065, 32073 or 'within 20 miles of Jacksonville'. Be as general or specific as you like. We'll contact you if we have questions.
Your assistant
One first name your assistant uses for itself. Keep the suggestion or choose your own.
Questions callers often ask (optional)

Your assistant uses these answers. Up to 5.

It must start with https and be on your own website. Anything we read from it, you approve first.
Call summaries
Email addresses, one per line, up to 5.
Phones
How will calls reach your assistant? Most businesses forward their existing number. If you would rather give your customers the new number we set up for you, choose direct.
The number your customers call. You will forward it to your assistant. Leave it blank if you chose direct.
A different number from your business number. If you leave it blank, those calls aren't answered. Required if you chose direct: it is how a caller reaches a person when we are over a limit or briefly down.
Three digits, like 904. Leave it blank and we'll use your business number's area code. If we can't find a number there, we'll tell you which one you got.
Dollars a month beyond your plan's included minutes. When it's reached, calls are forwarded to your fallback number and aren't billed. Leave it blank for no cap.
A phone number or email your assistant gives a caller who says no to the call being recorded.
A phone number or email shown on your caller-notice page, for callers who want a copy of their call or want it deleted.
Before your line goes live, only these numbers can reach it. One per line, up to 10.
Website redesign (optional)
Only used if you tick the box below.
Ticking this lets Solanova scan your public website once, to prepare a design preview.

We use these details to set up and run your assistant. How we handle them.